Last-mile delivery communication that protects privacy.

When drivers call and text from personal numbers, you get confusion, missed deliveries, and risk. Workline keeps customer contact company-owned while routing replies to the right route.

Route-based communication that behaves like a professional dispatch system.

Customers only see your company number. Easily reassign routes if drivers change.

Callbacks route back to the specific route/driver for a set period (e.g., X minutes).

After the window, calls flow to customer service automatically.

Option to set different rules by delivery type (standard vs. sensitive items).

Missed Delivery Callback

Driver sends a notification. The customer misses the initial delivery attempt.

If the customer replies or calls back within the window, they are routed directly back to the driver's route phone.

The driver is likely far away. Calls are automatically routed to customer service for rescheduling.

Let’s build a communication flow that fits your logistics operation.